To enhance your rental experience, please take a moment to review these important guidelines:
- Accidents: In case of an accident, contact the police immediately to obtain an accident report. Then notify your insurance company and us as soon as possible.
- Energy Levels: It is the renter’s responsibility to maintain proper energy levels during the rental period. Draining the Battery to Zero will damage the vehicle and forfeit your deposit.
- Timely Return: Please return the vehicle on time. An additional charge of $50 will be applied for each extra hour.
- Cleanliness: Return the vehicle in a clean condition. An additional charge will apply for vehicles returned exceptionally dirty: $350 for cars.
- Electric Level: Ensure the vehicle is returned with a minimum of 50% energy. If it is returned with less energy, a service charge of $100 will be added.
- Authorized Drivers: Only drivers listed on the rental agreement are permitted to operate the vehicle.
- Mileage Radius: Vehicles taken beyond the mileage radius specified in the agreement must be returned at the renter's expense, regardless of mechanical issues. We will arrange repairs as quickly as possible but do not offer compensation for downtime. (Vehicle must remain within California and within 300 miles of original pickup location)
- Vehicle Replacement: We will provide a replacement vehicle whenever possible, but availability and location may limit this option. We cannot guarantee a replacement.
- After-Hours Return: Vehicles returned and left on the premises after business hours remain the renter's responsibility. The vehicle's condition will be assessed during regular hours, and the renter is financially responsible for any discrepancies noted by the rental company.
- Deposit. We may use your deposit to pay any amounts owed to us under this Agreement. The full deposit will be forfeited if any of the following occur:
- Draining the car battery to 0%
- Smoking in the vehicle
- Use of the vehicle by unauthorized drivers
- Negligent driving that disables Autopilot or Full Self-Driving (FSD) functions
- Abandoning the vehicle plus an additional $5/mile for every mile between the renting location and abandoned location.
- Deposit. A portion of your deposit may be withheld for the following:
- Exceeding the daily mileage limit of 100 miles: $1 per additional mile
- Returning the vehicle excessively dirty: $350 cleaning fee
- Late vehicle return: $50 per hour
- Returning the vehicle with less than 50% battery charge: $100 fee.
- Any tolls or tickets incurred during the rental period are the renter's responsibility.